Susan founded a leadership, talent and succession management consulting firm, Insights4Results, LLC, to fill a need in public and private organizations to develop leadership capacities, thereby ensuring a pool of talent to fill their key positions. Her company has delivered executive coaching services to corporate, public and non-profit organizations since 2008.
Susan created and licensed Managing4Results™, a successful, comprehensive management program that incorporates development of a department managers’ role as a coach for ongoing employee engagement and increased retention.
This program helps managers learn: “How to be, What to do and When to do” in order to build stronger relationships with their direct reports through giving constructive feedback, coaching, and communicating in ways that truly motivate and enable teams to achieve greater results. Managing4Results™ provides a certification program for coaches, consultants and trainers interested in utilizing this proven training program for their current and future client organizations.
Susan has two decades of successful internal experience coaching and mentoring managers to successfully transition to the next stage of leadership. She has expertise in enhancing and expanding leaders’ Emotional Intelligence, interpersonal savvy and political acumen.
She has created award-winning leadership development programs incorporating leadership competencies, strengths, coaching and mentoring and designed special action learning projects, recognized for her excellence by ATD and NACO. She taught six years in the ICF-approved Certificate Program, Coaching for Organizational Excellence, through San Diego State University.
Susan is a Board Certified Executive Coach, Certified Employee Assistance Professional and has the Master Corporate and Executive Coaching designation. In addition, she completed the first Conversational Intelligence® (C-IQ) Certification program and incorporates the C-IQ tools & techniques into her coaching and organization development practice.
Susan has served on Nonprofit boards throughout her career including the following:
Some of her coaching clients include; Barney & Barney, LLC, ITW Space Bag, Alcon Pharmaceuticals, SANDAG, City of Poway, Filanc Construction, UCSD Medical Center, San Miguel Fire District, AMETEK, Neighborhood House, San Diego Housing Commission, Environmental Health, County of San Diego, Realty Income Corporation, San Diego County Airport Authority, L-3 Communications, DMV.ORG and The Honor Foundation